Desk360 Chat Android SDK

Introduction

Desk360 Live Chat SDK is an open source Android library that provides live support to your customers directly from your application by writing a few lines of code.

Features

• Talk to your customers using our panel and make use of our SDK to identify a user and provide contextual support.
• Powered by Firebase Realtime database
• Username/Email Address login
• Offline Messaging Support
• Text, Image, Video (.mp4) and Document (word, excel, pdf) messages
• Ability to integrate Chatbots.
• Multi-languages support: It supports 40+ languages.
• Chat Feedback

Technical Details

• Coding Language - %100 Kotlin
• Persistence - Room
• Reactive Programming - RXJava, RXAndroid
• Multi-threading
• Architecture- MVVM, Use Cases
• Binding- Data Binding, View Binding
• API Level 21+

Setup

To integrate Desk360 Live Chat into your Android project , add below parts to your build.gradlle

allprojects {
	repositories {
		...
		maven { url 'https://jitpack.io' }
	}
}

Add the dependency

dependencies {
        implementation 'com.github.Teknasyon-Teknoloji:desk360-livechat-android-sdk:1.0.5'
}

(Please change latest_release with : https://jitpack.io/#Teknasyon-Teknoloji/desk360-livechat-android-sdk)

Or Maven

Step 1. Add the JitPack repository to your build file

	<repositories>
		<repository>
		    <id>jitpack.io</id>
		    <url>https://jitpack.io</url>
		</repository>
	</repositories>

Step 2. Add the dependency

	<dependency>
	    <groupId>com.github.Teknasyon-Teknoloji</groupId>
	    <artifactId>desk360-livechat-android-sdk</artifactId>
	    <version>Tag</version>
	</dependency>

Step 3. Add File Provider to Your AndroidManifest.xml

	<application>
	...
         	<provider
         	   android:name=".YourFileProvider"
         	   android:authorities="${applicationId}.provider"
         	   android:exported="false"
         	   android:grantUriPermissions="true">
         	   <meta-data
          	      android:name="android.support.FILE_PROVIDER_PATHS"
          	      android:resource="@xml/provider_paths" />
        	 </provider>
	 ....
	 </application

Usage

import com.desk360.livechat.manager.Desk360LiveChat
import com.desk360.livechat.manager.LiveChatHelper
import com.desk360.livechat.manager.LiveChatManager

        val liveChatManager = LiveChatManager.Builder()
                .setDomainAddress("https://your.domain.address/")
                .setToken("your_private_token")
                .setLanguageCode("language_code")
                .build()

        Desk360LiveChat.init(activity.applicationContext, liveChatManager) { isActive ->
           // your code
        }

        // when you want to start Live Chat
        Desk360LiveChat.start()

ProGuard

If you are using proguard you must add this rules to avoid further compile issues.

-keep class com.desk360.livechat.data.** { *; }
-keepnames com.desk360.livechat.data.** { *; }

GitHub

https://github.com/Teknasyon-Teknoloji/desk360-livechat-android-sdk